Report Issues in Your Suite
We rely on our tenants to communicate any repairs, broken furniture or appliances, or accidental issues to our maintenance team. We appreciate the chance to resolve your issue in a timely manner.
After Hours Emergency?
Call our line at 250-469-3063 & leave a message with our call service.
Include your name, phone number, unit and a brief description of the issue.
Our After Hours Team will get back to you promptly in the event of an emergency.
Issues that can wait will be dealt with the next business day.
FAQ’s & Important Information
Parking spots are available for $260 per 4-month term on a first-come, first-served basis. Fill out our Parking Application if interested in securing a spot. Visitor parking is for visitors only; residents must register visitors’ vehicles by following the instructions on the signage. Visitor parking is monitored by Mario’s Towing and each reservation is for 12 hours max. Each tenant has a maximum of 8 registrations per month. Please note residents cannot park in visitor parking; they must purchase underground parking or park in available spots on the road.
Veda Living is proud to offer an array of amenities for your use! Take advantage of the Games Room, Club Room, and Fitness Room for the best student living experience. Amenity spaces are for tenants; guests are welcome but must be accompanied by a tenant to preserve our beautiful spaces. Check out the amenities page for more information.
We have storage lockers available for rent for VEDA tenants on a first-come, first-served basis. We rent a limited number of lockers on a 4-month basis (September 1 – December 31, January 1 – April 30, and May 1 – August 31). Lockers are steel mesh and are 6 ft tall by 2 ft wide by 3 ft deep. The cost is $100/term and is due prior to receiving a key for your locker. If you are interested in renting a locker, please fill out our Storage Locker Application.
We have partnered with Omega Solutions to provide you the fastest Internet available. Your suite is equipped with WiFi access; your WiFi password is emailed to you in your move-in instructions.
NOTE: This is a ‘shared’ private network. This means that all users share the internet connection so speeds and latency may fluctuate throughout the day. Each user will be provided with a single unique password for all their devices. They will be able to connect anywhere across the property. The shared network is designed for web access, streaming video, and streaming audio. In some cases, certain applications may not be suitable for this shared network including but not limited to applications that require specific port settings, some streaming video games, and the hosting of personal or private servers. If these more advanced connections are required, it may be best to source a connection yourself from either Shaw or Telus. One unique password will be provided to each user for all their devices. PLEASE DO NOT SHARE YOUR PASSWORD WITH OTHERS AS THEY MAY BE ABLE TO ACCESS YOUR DEVICES!
Issues? For Tech Support, contact 1-833-411-2147 (No answer? Leave a message with your name, building, suite, and number)
Subletting your suite is an option, especially if you plan on returning to your suite. You may sublet to another student and it must be for a period of 1 month or longer (Reminder: our suites are single-occupancy only). Click here for more information and to fill out the Sublet Submission Form.
All residents should be aware that upon move-out, their suite should be left in a tidy state with no damages. Residents will be charged back, as per the list, for any damages, furniture replacement, or extra cleaning required.
2. Watch this video on how to operate a BBQ to ensure you grill with safety in mind
3. Enjoy grilling & clean up after yourself!
We want all tenants to enjoy the BBQ area, and as you can imagine, safety is our number one concern. It’s everyone’s responsibility at VEDA to understand that propane gas can be dangerous if not treated with care. Please do not smoke near the BBQs. Know where the outdoor fire extinguishers are located before use. Make sure to clean up after yourself and put all garbage from your BBQ in the outdoor trash can located nearby (fines will be given for any mess/damages). Recycle wherever possible by taking your items inside & down to the waste/recycling room.
If you are locked out, here are some options:
1. Try your intercom. You can let yourself in the building by calling your cell phone from the intercom at the front entry, answering your cell phone, and pressing/holding “9” on your phone keypad.
2. If it’s during regular business hours, you can come to the front lobby to be let in. In the event that you misplaced your fob permanently, please let us know so that we can deactivate your lost fob and purchase a new one. (Replacement fees: blue fob $50, mail key $25, parkade fob $50)
3. If it’s after business hours, call the Resident Services line and leave a message.
TIP: Save your suite code in your phone so you don’t forget it!
Quiet Hours begin at 11PM every night. Experiencing a noise disturbance? We highly recommend first talking with your neighbour face-to-face to let them know how they are impacting you and kindly asking them to be more mindful. Often times in shared living situations, people don’t always know how they impact other people nearby. Give them the chance to improve. If an issue persists, please issue a Noise Complaint to firstname.lastname@example.org including suite, date, time and details.
Monthly fire alarm system tests occur on the last Thursday of every month. Familiarize yourself with our Fire Plan located near each elevator door. In the event of a fire alarm, please exit the building. Did you know it’s against the law to tamper with the smoke detector in your suite? Never tamper with, cover, or remove your smoke detector or you could be fined. Contact email@example.com immediately if there is an issue with your smoke detector.
Tenants must dispose of their garbage & recycling in the provided bins located in the waste rooms of the parkade (located in Parkade P1 near the overhead parkade door). Keep your suite clean & clear of full garbage bags or recycling containers to avoid issues with insects or pests. Remove your garbage frequently. CLICK HERE for how to sort your garbage & recycling!
We are proud to offer easy-to-use Coinamatic laundry facilities for your convenience. All washers & dryers are card-operated. Remember to use detergents with the HE symbol to prevent damages/leaks. Require a refund? Click here for Coinamatic.
- Clean the lint traps regularly to avoid fire hazards! Simply locate the square lint trap located on the wall or ceiling by the dryer, open the trap using the knob, clean the lint, and replace the cover when done. This also ensures your clothes dry in the shortest amount of time
- Set a timer on your phone so you don’t forget about your clothes. Don’t make your fellow VEDA neighbours wait to use the machines
As a tenant, you are responsible for:
- Unclogging your toilet
- Unclogging your sink or shower drains
Try these helpful YouTube tutorials:
*If you require further assistance, please contact Resident Services. Plumbing invoices will be charged back to the tenant if the issue was preventable and/or tenant-caused.
Bike storage is free. You just have to register your bicycle with Project529 & then register with our Bike Storage Application to receive bike access. Note: bikes are not allowed to be stored in stairwells/corridors.
- Always lock your bike with a good, strong U-lock (we don’t recommend cable locks)
- While outdoor bike racks are available, we do not recommend storing your bike outside overnight for security/theft reasons
Smoking of any kind on the premises, on any terrace, or within 6 meters of any door, window or air intake is expressly prohibited & will result in a $200 fine. Smoking includes use of any tobacco, marijuana, or similar products (including e-cigarettes), whose use generates smoke or vapour.
- No smoking allowed within 6 meters of entrances and exits
- No smoking allowed anywhere within the building, including suites & balconies
In the interest of the health of our residents, as well as the quality of indoor air and enjoyment of the premises, Veda Living is a smoke-free environment. As per our lease, there is a zero tolerance no-smoking policy indoors, on terraces, and near all entry doors. All complaints regarding smoking will be investigated and addressed. Ultimately, residents will be fined and if necessary, evicted. Respect your neighbours.
Letter mail and packages can be mailed to your VEDA address. Each building has a mailbox area on the 1st floor. If your package doesn’t fit in your mailbox, Canada Post will place the package in our Canada Post Parcel Lockers. Other delivery couriers contact tenants via the Intercom or leave behind a delivery slip.
In case of a fire alarm, please review the FIRE SAFETY PLAN below & know what to do, where to go and how to stay safe during a fire alarm event!
• ACTIVATE the fire alarm by pulling the nearest red manual pull station
• PHONE 9-1-1 from a safe place to report a fire at: 800 OR 802 OR 840 OR 842 Academy Way, Kelowna BC
• EVACUATE the building via the nearest safe exit
• DO NOT USE the elevator
• ASSIST people who require assistance
• PROCEED to the Pre-Designated Assembly Area & remain calm
• WALK, DO NOT RUN
THE PRE-DESIGNATED ASSEMBLY AREA IS LABELED ‘MEET HERE’ ON THE BELOW SITE PLANS FOR EACH COMMUNITY.
When you hear the fire alarm, feel the door with the back of your hand before slowly opening to ensure the fire is not on the other side. If it is hot, leave it closed and use your alternate escape route. If it feels normal, brace your body against the door and open it a crack; be prepared to slam it shut if heat or smoke starts to rush in.
- Leave your room and close your door.
- Alert the occupants on either side of you and leave the building immediately.
- Use the stairwell closest to your room.
- Meet at the designated assembly area outside.
- Protect yourself from smoke by staying low to the ground.
- Use damp towels or duct tape to cover the cracks around your door, vents, etc.
- Stay in your room until you are rescued.
If you must use an escape route where there is smoke, stay as low as possible to breathe the cleaner air. If all exits are blocked by fire or smoke, enter a room preferably with an exterior window, and seal the cracks in the door with available materials. Phone 9-1-1 to report your situation, and attract the attention of someone outside the building by any possible means.
If you know of people who have been unable to evacuate the building, inform the arriving emergency personnel immediately.
When you have reached the outside of the building, move away from the exit allowing others behind you to emerge.
Do NOT attempt to drive your vehicle from the parking area.
Do NOT re-enter the building until the fire department has given the “ALL CLEAR” and it is safe to do so.
Any misuse of hallway extinguishers will not be tolerated and will be assessed a $100 fine in addition to possible charges by the Fire Department. Please acquaint yourself with the location of fire equipment.
Smoke and heat detectors are inside each suite. These devices are checked annually to ensure continued safety. A fee of $200 will be charged if smoke detectors are found to be disconnected or covered by Residents. Please report any problems you notice with any of the fire safety equipment to VEDA management immediately.
There should be no need for you to test or tamper with your alarm. The Fire Department has a zero-tolerance with regard to tampering with fire safety equipment. Management must make every effort to identify those who tamper with equipment and enforce disciplinary action. In addition, charges could be laid under the Fire Protection and Preventions Act.
Get to Know Your Property Manager
Our goal is to make your stay at VEDA as comfortable, positive & memorable as possible.
As your property manager, it’s nice to know that we love student living! Started by students over 15 years ago, Domus Inc. has become the market leader in student accommodation management with a portfolio of over 4,000 beds across Canada. This growth and success have been built by a team of passionate, professional individuals who know what the student experience is all about: learning more about the world and yourself while making lasting memories.