• • All VEDA suites are single occupancy only. No persons other than the Tenant covered in the rental agreement are permitted to occupy the premises

• • Email Policy: To ensure clear and consistent communication, we maintain one (1) email address on file for each Tenant. All official correspondence will be sent to and received from this email address. If you contact us from a different email address, we will ask you to confirm your identity and the email you would like us to use going forward and will update our records accordingly. Please note that the email address on file must belong to the Tenant. Parent or third-party email addresses cannot be used for tenant communications

• • Rent is due and payable in advance by the 1st of each month. If the 1st falls on a weekend or Stat Holiday, your rent is due on the first business day of that month. Please email our resident services team immediately if, for any reason, you cannot pay your rent on time. Repeated late or missed rent payments will result in eviction

• • Tenants are expected to maintain their living space to a reasonable standard. Any tenant who is of unhealthy or unsanitary living habits who creates a nuisance as defined by Provincial Law will be subject to eviction or fine

• • Quiet hours are between 11pm and 7am seven days a week in consideration of other tenants. Boisterous activity or unnecessarily loud noise due to talking, playing of musical instruments, stereos or TVs will not be tolerated at any time. Loud parties will not be permitted at any time

• • Consuming alcohol in common spaces is prohibited

• • Smoking of any substance is strictly prohibited inside all VEDA buildings, including balconies. Smoking is only permitted 6 metres from any VEDA building and in designated smoking areas

• • A Rental Application must be submitted where the permanent Tenant anticipates a sublet of their rented premises. Management has the right to refuse any application for sublet. Should a Tenant sublet their rented premises without approval from management, a Notice to Evict will be served. Sublet terms are for periods of 30 days or more; no short-term rentals are permitted at VEDA. More information on subletting here

• • The owner of the premises is not responsible for the loss by fire or theft of a Tenant’s belongings. All VEDA tenants are required to carry valid Tenant’s Liability and Personal Property Insurance throughout the duration of their tenancy at VEDA

• It is against the law to cover a smoke detector, to park in front of a fire hydrant or in fire lanes, and to tamper with fire safety devices (you may be fined up to $500)

• Intentionally causing a false fire alarm is strictly prohibited and is subject to a fine of up to $1000 by the Kelowna Fire Department. Anyone caught pulling a fire alarm in a non-emergency will be reported to the Fire Department

• “Emergency Exit” doors are always to remain closed unless there is an emergency. Opening an Emergency Exit without due cause is subject to fine and disciplinary action

• Tenants are responsible for the conduct of their guests, including any damages, theft or other issues. Guests include anyone a Tenant allows into the building. Tenants are not to allow strangers into the building

• Missing parkade and door access fobs must be reported to VEDA management immediately, so they can be deactivated for security purposes. Parkade fob replacement is $50, front door fob replacement is $50. Mail key replacement is $25.

• Garbage must be wrapped and disposed of in accordance with building instruction (garbage rooms are in P1 of Lakeview and Sunset Ridge, look for the green door). Boxes shall be broken down and folded. Recycling is to be sorted into appropriate Forever Green bins. Tenants are responsible for proper disposal of larger items (mattress, mini fridge, etc.). Any littering on VEDA property, outside or inside, is strictly prohibited and any Tenants (or their guests) doing so shall be fined up to $200

• No personal belongings are to be left in the hallway (shoes, boots, garbage bags, etc.) Small doormats are acceptable as long as they are not a tripping hazard

• Visitor Parking stalls are for visitors only, for a maximum of 12 hours at a time. Violators will be towed at the owners’ expense

• Unregistered vehicles parked in VEDA parkades will be towed at the owners’ expense. All registered Tenants must park in their assigned parking space or they risk being towed. If a Tenant parks in Red Zone parking, they must register via the posted link

• Unauthorized manual operation of parkade doors is prohibited. Parkade doors are to be operated using parkade fobs only. Anyone operating the door using the wall-mounted controls without authorization by VEDA management will be fined $200 immediately. In the event of parkade door malfunction, Tenants are to report the issue to management. Manual operation of parkade doors is reserved for staff and authorized contractors only.

• Windows are to remain closed and locked when suite is unattended. Climbing in or out of windows is prohibited and Tenant will be subject to disciplinary action by the Landlord

• Pictures or wall hangers shall be hung using 3M command strips, removed as per 3M instructions so as not to create wall damage. If small nails are used, holes must be patched and painted prior to move out and must be inconspicuous. Screws are not recommended and if used, Tenant will be subject to repair costs before or upon move-out

• Laundry rooms are for the use of VEDA tenants only. Please do not overload washers or dryers. Remove all laundry as soon as washer or dryer cycle is complete. Tenants must download the App to pay for laundry (no physical cards available)

• Please advise VEDA management as soon as possible of any repairs required anywhere on the premises (this includes common areas)

• Requests for maintenance inside the suite can be emailed to hello@vedaliving.ca or by filling out a Maintenance Request on our website at vedaliving.ca/maintenance-request. All non-emergency repairs are usually completed once a week

• According to section 32(2) of the Residential Tenancy Act (RTA), you have a legal responsibility to maintain reasonable health, cleanliness, and sanitary standards in your rental unit. When something needs to be fixed in your rental unit, let VEDA management know in writing as soon as possible. If you delay and the problem gets worse, you could be held responsible for at least some of the associated costs – even if the original problem was not your fault. If you or your guests cause damage beyond wear and tear, such as a broken window, you are responsible for that damage. Contact your Landlord and work out a solution for how the repair will be completed

• All VEDA leases are 12-month minimum fixed-term leases with the option to renew or terminate each year for up to 3 consecutive years. All VEDA leases end August 27^th at 2pm. Renewal or termination notice must be received by January 15^th of the year the Tenant wishes to terminate 

• Should a tenant wish to break their lease before the fixed-term end date, a replacement must be found to take over the remaining months of the lease. Tenants will be held responsible for all aspects of their lease until a lease takeover has been successfully completed or until the end of their fixed-term tenancy

• Tenants shall be completely out of the suite by 2pm on the last day of tenancy, and all VEDA property (including fobs, keys, etc.) must be returned to the Landlord 

• Tenants are responsible for all cleaning of the suite at move-out. Any additional cleaning will be subject to additional charge or loss of deposit

As per our lease agreement, Tenant Rules & Guidelines, and our FAQ, VEDA has a ‘No pets’ policy. Our lease states “Tenant shall not keep any pets on the property” and “any term in this tenancy agreement that prohibits, or restricts the size of, a pet or that governs the Tenant’s obligations regarding the keeping of a pet on the residential property is subject to the rights and restrictions under the Guide Animal Act.” As per the Government of BC on human rights, guide and service dogs are not pets and are legally allowed to live in rental properties. Landlords cannot require a pet damage deposit for guide and service dogs. 

• Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. (Tenants with a certified guide dog must contact VEDA management to show proof of certification and sign a waiver.)
• Other animals, like therapy and emotional support animals, including dogs, are not eligible for certification & are not permitted on VEDA property.

While our onsite team personally loves dogs & cats of all kinds and understands the benefits of an Emotional Support Animal, we do not allow pets or ESA’s for the following reasons: furniture damage in our furnished suites, allergy issues amongst our community, and previous noise issues. Instead, we provide a compassionate community to reside in, with B.A.R.K. sessions held during the school year, a calendar of resident events to meet your neighbours, and social amenity spaces to interact with peers & friends.

WARNING: As per the RTB, if the tenancy agreement says that pets aren’t allowed and the Tenant gets a pet, the Landlord may give the Tenant a “breach letter” that explains how the agreement has been broken, how much time is allowed to remove the pet and what will happen if the pet is not removed (e.g. eviction).